Refund & Return Policy
At Titan Auto Parts, we are committed to providing high-quality automotive parts and ensuring customer satisfaction. If you need to return an item, please follow our return policy guidelines below to ensure a smooth process:
How to Process a Return:
1. Request a Return Authorization (RA) Number
Contact our customer support team by emailing support@keystoneoemparts.us. Please include your order number, contact information, and the reason for your return. Once your request is reviewed, we will provide you with a Return Authorization (RA) Number and detailed return instructions.
2. Prepare the Item for Return
Package the item securely in its original condition and, if available, include all accessories, manuals, hardware, and any documentation that was included with your order. Proper packaging helps prevent damage during return shipping.
3. Ship the Item
Clearly write the Return Authorization (RA) Number on the outside of the package and ship it to the return address provided by our customer support team. Unless the return is due to an incorrect shipment, defective product, or an error on our part, the customer is responsible for all return shipping costs.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Faulty Products:
Report the Issue: Notify us of any defective or damaged items within 30 days of delivery.
Provide Documentation: Include photos of the issue along with your order details when contacting us.
Replacement or Refund: We will arrange a replacement or a full refund at no additional cost to you.
Items That Cannot Be Returned:
Certain items are not eligible for return, including:
1) Parts damaged due to improper installation or misuse.
2) Electrical components, unless they are proven defective.
3) Custom or special-order parts, made specifically for your order.
Order Cancellation Policy:
Orders may be canceled at any time before processing to receive a full refund. Once an order has entered the processing or shipping stage, cancellations are no longer allowed, and the standard return policy will apply.
Contact Titan Auto Parts:
For any refund, return, or exchange inquiries, please contact us:
Email: info@keystoneoemparts.us
We’re happy to assist you and ensure a smooth process for all your auto parts needs with Titan Auto Parts.